How your privacy is protected
Dignity is the whole point of this app. These are the commitments built into how it works — not just promises, but rules enforced in the system itself.
You are a pseudonym to everyone
Other members only ever see an alias like “Kind-Falcon-72”. Your name, email, phone number and full address are never shown to another member.
Requests are private
When you ask for something, it is not posted on any public board. It is matched quietly to offers and shown only as an anonymous match — so no one has to ask for help in public.
Only your area, never your address
Listings show the first part of your postcode (e.g. HA9), never your street. Photos you upload have their hidden location data removed automatically.
Verified, but still anonymous
Membership is confirmed through your official Ismaili (IIUK) account so the community stays trusted — but that link is encrypted and never visible to other members.
A safety “break-glass”, used rarely and recorded
In a genuine safety situation, a small number of authorised coordinators can identify an account. Every such action is logged. This protects members; it is never used casually.
Your data, minimised
We keep as little as possible, expire old listings automatically, and host within the UK/EU. You can delete your account and content at any time.
The detail
What we hold
Your pseudonymous alias, your postcode district, items you offer or request, your messages, and — separately and encrypted — the link to your verified membership. We deliberately do not collect your name, full address, or phone number.
Why (lawful basis)
To run a members' mutual-aid service you have chosen to join. Access is limited to verified members of the Jamat.
How long
Listings expire automatically. Completed exchanges and old messages are removed on a retention schedule. You can delete your account and content at any time.
Where
Hosted within the UK/EU. AI features (optional) send only the minimum text or photo needed, under a no-training, zero-retention configuration.
Your rights
Access, correct, export, or delete your data, and object to processing. A coordinator can help, or you can act in the app.
This is a plain-language summary. A full privacy notice, a data-processing agreement with the institution, and a formal Data Protection Impact Assessment (DPIA) will accompany the public launch.